My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. Re: Openreach not fixing my fault? What can I do? You can't contact Openreach directly. We send out Openreach. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. He said it would all be up and running in 48 hours. Sometimes like has happened to the. Follow our simple step-by-step instructions to get your problem sorted. If they find faults, fix them but advise the ISP there is no fault. Your hub is connected to the ONT and traffic is flowing between the two. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. I'm furious. If sky isThe regulator had already imposed requirements on the Openreach subsidiary to provide 90 days' advance notice of any conditional pricing arrangements to be offered to ISPs. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. The fibre cabinet is approx 400 metres fro. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. The wiring you install will be pivotal to their experience. BTnet fault reporting from BT Business. i have been waiting a long time for help . You can also look at our superfast and ultrafast homeowner guides which have advice on some simple checks you can do. Mark as New; Bookmark; Subscribe. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. Thanks for your post @Joebananas. Click here to start your speed testI'm afraid you lost me with some of the acronyms there. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. My connection to my Sony smart TV is on wifi. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. Message 3 of 13. There’s probably water in the underground lines. We have had no broadband for over4 weeks now. That's £9. endobj 7:43. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. You'll be charged if the problem is caused by things like: 1. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. 24 per missed. But every time I call they say it will be a week later, with conflicting. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). they’ve declared that the fault is external and called upon BT Openreach to fix the. If connector has been damage you may well be charged for the repair. 6 Appended to Volume 7 of the WFTMR. 8 r-500 that's Google's DNS. When you order a fibre service for the first time, Openreach assigns a port to you. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. bobblet35 • 15 hr. TelephoneFaults. You can click my Broadband Speed Test to check the line in 30 seconds. chris6273. 00 clear by 12. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. neither of these fault types are within Openreach’s ability to control. Please see the relevant Customer Service Plan (CSP) for. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. Appointments are available between 7am-6pm Monday to Saturday. NOTE: I only provide help on the forums and NOT via PM. . An engineer was booked for Monday morning. This was at 11. My FTTP has been down for 8 days, red LOS light on the ONT. End users are not. IMG_20231001_161959. I approached the Opeanreach employee at the other house. Flashing green. But every time I call they say it will be a week later, with conflicting. Every time they come out they test the line, change the ports and still no speed. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. The reason BT Openreach is special is. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. Openreach have identified that we need a new line put in (very possibly because. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. Post 2 of 2. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. Hi all, seems like I'm having the same issue. time they may be waiting for an installation or repair. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Hi . our products and services. . (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. on 01-06-2020 08:30 AM. PORT1-PORT4. Working hours: Mon-Fri, 09:00-17:00 (exc. Green. Report post. . I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. we'll pay you £9. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Give your provider reasonable time to fix the problem. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. Fixed! Go to the fix. For example, report Tuesday, clear Thursday. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Get help to fix your dropping broadband connection. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. Jan. Openreach Support Email. Speak to your trader. Therefore, anything in this blog from this point on should be read as hypothetical. The services run 8am to 9pm from Monday to Friday and 8am to 8pm on weekends and bank holidays. sicomplaints@openreach. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. Profile has been updated with requisite infoApparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Hi smiddy1968 Thanks for keeping us updated. Depending on what is actually faulty will determine how long to repair it. £9. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. 1Mb to 1. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. 131 Views. If someone has helped give them Like. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. Threatened me with charges if it was my fault and everything. Fix it Staying safe Community Community. Then call 999 as soon as it’s safe to do that. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Any faults related to your main phone. I am having problems working out where Openreach responsibility lies for a phone line. Update : We should point out that we have been informed by Openreach that the contractors who were to replace the pole have been given the boot and a new company is being appointed for this area. They have identified that further work is required to repair the fault. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. Engineer came out. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. 59pm on the second working day after the fault is reported . Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. No one called. They can also contact us to help them fix the issue. UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days. by . The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. May 2, 2023. Mind you it was worth it in the end, speed rose to 3. She tells me it will be another three business days. Openreach won’t fix our fault. The reviews are not that accurate. 3 Demand 1. Re: Does openreach have a preemptive fault prevention progra [ re: Andrue ] [ link to this post ] No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etcAnd don't forget that Sky Broadband is a cheaper end system and anyone relying on broadband due to wfh should have a plan B in place for this very scenario. So sorry its from 10th February not wor. Zarjaz. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. . . but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. Our engineers can help you with anything from installing your services to fixing a fault. compensation will be due if you experience a total loss of service which isn’t fixed by 11. wrote: Absolutely, yes. IMG_20231001_160647. openreach fault tracker. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. It doesn't cut in and out though. 59 same day. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. An engineer worked on the exchange 2 days later and cut me off. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. If you're having a problem with your phone equipment, there are a few simple checks you can do to try to find out what's wrong. 2kWp system, SE facing, >1% shading, installed March 2019. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. Check for loose cables. . Level 3 Report 13. Restart your Openreach modem to fix connection problems. (no dial tone) and Sky sent Openreach out to fix it. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. 14-10-2017 10:40 AM. g. If you can prove a fault they have to fix or compansate. If they use the Openreach structure, then if there isn't any MSO's in teh area (Major Service Outages) Openreach normally respond to the fault within 3 working days. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Hi beckyh81 I can only apologize for this ongoing issue. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. . I'm sorry for the problems you're experiencing with your service. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. . 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. If we find a fault outside of your property, we may arrange a separate. Change your wireless channel - TalkTalk Help & Support Karl. moving a line to a new DSLAM port) on Fi. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. Change your wireless channel - TalkTalk Help & Support Karl. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. Call us for sales enquiries about. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Technically, You Have Damaged Openreach’s Infrastructure. . com Blue Light. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. (committed) Sun 02-Sep-12 08:48:34. Line Down-Very Poor response from Openreach. My service is called Fibre 35, it is not FTTP. And said their was a fault with the line, and it required a different engineer to fix. 33 for the missed activation day (Wednesday). Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. Openreach are taking sky for mugs and its the paying customer that goes without service. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. OK, your post is a wee bit confusing. This may be a wifi issue. Openreach had to dig up our pavement again to get at the fault. . Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. Report post. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. 4th of November. It's not. 26th August. The collision happened on Monday, April 5. Mobile costs may vary. My service is called Fibre 35, it is not FTTP. £29. . Fingers crossed we can get this issue closed down today. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. By selecting Accept, you are agreeing to our cookies. Update: Open Reach came out yesterday! They dug up the pavement and so far my service has improved. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Delayed repair following a total loss of service . An Openreach engineer visited on the 2nd day and said the fault was between the poleOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Zen are an unbundled network meaning that they own and maintain their lines. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. 2. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Cisco has a new problem: You take too long to implement its products and stop buying more kit. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. OpenReach have found cable fault - but haven't come back to fix it drykloke. This may be a wifi issue. Openreach Phone Number 2. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. Solar PV 5. Speak to your trader directly first. no phone connected) caused the speed to drop (especially uplink 3. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. I do not need to be my property for the visit. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. 0 Likes. It hasn't. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theHi. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. BT Retail should not be charging you yet for the service if it is not live. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. Lol just had a text from sky saying problem has now been fixed. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. Yes I know we are customers here but sky also monitor the postings. But if your service isn't activated until Friday you'll be paid £18. I have no choice. Normally a few times a year OR are out to fix the line despite the fact. Green. digital. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. Clear by 23. You can't contact Openreach directly. It’s quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. My service is called Fibre 35, it is not FTTP. Please let us know if you do experience any further issues. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. How long should it take to fix a fault? There are different guarantees depending on your broadband service level. Nte swap will take five minutes. 2. homestead rescue hydro. Are you seeing slow speeds over WiFi ? Thanks Karl. Many problems can be resolved by 'power cycling' your Openreach. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. If the property developer is still on site. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. Don’t worry. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. After a few visits I got an switched on Openreach engineer who checked each section of the line. 131 Views. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. I've had a 'throttled' broadband service for 2 months now. If you're eligible, you can also contact us to ask for the application form. Find out more. wfh won't prioritise the repair. My connection to my Sony smart TV is on wifi. To track your repair, we just need two bits of information. . If you have found this solution helpful please tick this as the answer. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. Check the LOS light indicator. If they have to dig up the road, Openreach have to obtain permission from the local authority. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. At present most consumer broadband packages on. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be. Technically, You Have Damaged Openreach’s Infrastructure. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. My service is called Fibre 35, it is not FTTP. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. Or you can call Crimestoppers on 0800 555 111. Openreach fix times v British Gas. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. An engineer was booked for Monday morning. OpenReach came out a few days later and narrowed it down to an underground run of cable in the road but didn't have the necessary equipment with them to investigate/repair. 15 per missed. Connection - AAISP Home::1 80/20. So if a fault is reported to us on a Tuesday, we must fix it by the end. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. I had a fault on my line. At a guess, back in service by Thursday or Friday. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. We can see high errors occuring, interference being detected and sometimes we can even see a hard fault such as a high resistance joint or similar. Find out more. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Thanks: 5. Priority fault repair. . Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. Ask for the leaflet quoting document number "PHME 87180". This may save you from calling us or paying for an engineer to come out. Depending on the kit status lights and reset details. If the fault is traced to that wiring then you are liable to receive a charge. | Read 121-140 Reviews out of 5,493 Phone line went down late Saturday. Here for You –. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. I was hoping to get some insight into how Openreach interacts with Sky in these situations. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. gin123 Posts: 4 Newbie. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. You should as a very rough guide get between 25Mb and 70Mb. Nothing happened until 11th when BT simply closed the. Openreach. Hence 10 minutes after posting here I got a text from sky. Telling them you’ve had issues in the past can’t hurt. Now future firmware updates are also due to end. It’s been over two years since Openreach withdrew its own VDSL2 modem as an option from their Fibre-to-the-Cabinet (FTTC) installation service, which many ISPs initially provided to customers before self-installations and all-in-one routers became the norm. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. Hi I have had a problem with a noisy line for some time now and to cut a long story short BT Openreach came yesterday to fix the fault. Unhappy with Openreach work? Contact us. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. wrote: Yes account holder. There’s no need to call. Here for You –. That. 22-02-2020 1:48 PM. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed.